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Customer Contact Rep | Progressive, Inc. | Phoenix, AZ
Our people help make Progressive a successful, energetic, forward-moving
organization. Time after time, Progressive has turned the insurance
industry upside down through its innovative services, its use of
technology and its continual push to be the No. 1 choice for auto
insurance.
In this role you will be responsible for answering questions and
resolving problems for policyholders via the telephone. You will solve
problems and answer questions from policyholders, lien holders and
additional insureds regarding coverages, rates and billing issues. You
will process policy changes and transactions from existing policies and
use computerized systems to track, gather information, and answer
inquiries. You will fax policy information as requested, and stay
abreast of changing procedures and processes.
KNOWLEDGE, SKILLS & EXPERIENCE
- High School diploma or equivalent required.
- Minimum 2 years of post secondary education or 2 years work
experience in a position that developed the ability to think critically,
solve problems, serve customers, effectively communicate verbally and
embrace new challenges.
- Background/experience that demonstrates consistent job stability,
including a minimum of 1 year of experience with a single employer
- Proficient in computer window-based programs with excellent
navigational skills.
- Excellent communication and customer service skills.
- Ability to deliver caring and attentive, knowledgeable, confident,
helpful, and prompt phone service.
- Ability to handle stress in a call center environment.
- Ability to work independently and with minimal supervision.
- Ability to solve problems and multitask while handling customer
calls.
- Bilingual in Spanish is a plus.
Salary range is from $12-$15 per hour.
Hours are 9:45am to 6:30pm. M, W-Sat OR Sun-Wed & Fri
At Progressive, status quo won't cut it. Our leaders want results and
you'll have the chance to make significant contributions in a company
that has taken the insurance world by storm. Our company is full of
opportunity and promise. Consider the strength of your new employer as
one of the country's largest auto insurance companies. You'll be
surrounded by smart, driven people like yourself, who combine innovation
and analysis to achieve industry-leading results and recognition, such
as the BusinessWeek50 and the distinction of being one of America's Most
Admired Companies, according to Fortune. Visit us at
http://jobs.progressive.com and share your personality with a company that will
value your unique contributions. Equal Opportunity Employer, M/F/D/V.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://progressiveinsurance.contacthr.com/10181255
or submit your resume and salary requirements through our homepage at
https://progressivece7.recruitmax.com/MAIN/CareerPortal/job_profile.cfm?szOrderID=26801
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